Cooling Concession

You may qualify if you are a Victorian resident. The Medical Cooling Concession provides a 17.5% discount off electricity costs over a six-month period from 1 November to 30 April each year, for customers with medical conditions such as Multiple Sclerosis and Parkinson’s that prevent the body from regulating its own temperature.

Customers who are eligible for the Medical Cooling Concession will also receive the Annual Electricity Concession. Eligibility is based on the following criteria.

To be eligible the account holder must hold one of the following concession cards:
1. Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs.
2. Centrelink Health Care Card.
3. Department of Veterans’ Affairs Gold Card.

The account holder or another occupant in the household have an inability to self-regulate body
temperature, and If you have any of the following pre-approved conditions:

  • Multiple Sclerosis
  • Lymphoedema
  • Parkinson’s Disease
  • Fibromyalgia
  • Post-Polio Syndrome
  • Poliomyelitis

An application form signed by the patient’s doctor to verify the need for additional heating or cooling to regulate body temperature.

For further information, contact your electricity retailer, or call The Concessions Information Line on 1800 658 521 (toll free) to have an application form sent to you.

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